Terms & Conditions

Care instructions:
Cold gentle hand/machine wash with similar colours. Line dry on reverse. Do not soak or bleach. Do not tumble dry. Warm iron. Do not iron prints or embellishments. Do not dry clean. Supervision required at all times. Made in Australia.
Sizing, Colour & Time-frames:
Item sizing varies per product but is
Turnaround is
2-3 weeks for releases.
3-4 weeks for custom orders.
Slight colour variations may occur due to computer settings.
We try to take as 'true to colour' images as possible but it cannot always be guaranteed.
Laybys will no longer be accepted, but we do now offer Afterpay and Zippay as alternatives.
Refunds, Returns & Cancellation Policy:
If you have any issues with an Ava-Lou product, please contact us within 28 days so we may offer a refund or replacement.
Our refund policy only covers faulty items.
We do not refund or replace due to incorrect sizing ordered, change of mind, and wrongful use or washing.
If it is discovered that the garment was wrongfully used or washed there will be no replacement or refund given.
All postage expenses in these circumstances are not our responsibility (returning item to us, us returning it to you).
We do not refund for wrong colour due to computer settings, but we are willing to exchange for the exact item.
As above, all postage expenses are your responsibility.
Custom orders cannot be returned due to change of mind.
Please remember that all items are lovingly handmade by us myself.
This means there will be no two items exactly the same and there will occasionally be slight imperfections.
If you believe the item is not as described, please contact us and we will endeavour to remedy the issue.
Paypal & Postage:
Please ensure your PayPal address is correct.
By law, PayPal will not cover the item if sent to a different address then stated, therefore we can only post to the address supplied on your PayPal account.
If mail is lost due to this, we do not take responsibility.
We do not take responsibility for any packages lost through Australia Post.
If registered post is signed for, but you did not receive your package, we are not able to send another one.
Posting day for Ava-Lou is Thursday.
Ava-Lou posts to Australia & New Zealand.
Shipping is $9 flat-rate, with free express upgrade. Free shipping for orders over $120.
Once posted, you will receive your tracking number.